How does our seniors integrated care model work?

Our approach is unique because we focus on the whole patient. We look at what has brought the senior to our clinic today as well as what are the underlying challenges that the senior faces in remaining independent and well at home. 

Our clinics are custom designed to provide private and respectful assessment, point of care diagnostics and treatment in a state-of-the-art facility.  A retail pharmacy and therapeutic service areas complement our comprehensive screening, assessment and treatment capabilities creating a “seniors’ hub” for the local community.  Our post visit follow-up program ensures discharged patients receive wrap around care to help them return home safely.

We believe in partnerships!  By working collaboratively with our foundational and local community partners we can provide a community wide seniors’ service hub that is unique, efficient and cost-effective, resulting in:

  • Integrated care – Timely, efficient and effective care in appropriate settings for CTAS Levels 3 – 5
  • A new public healthcare model for OHIP eligible seniors – Driven by the needs of the patient and not the system
  • An improved health status of the local senior population – With individual treatment plans designed to help seniors continue living independently at home
  • An alternative to the Emergency Department – Keeping seniors out of hospital; avoid or delay going to Long Term Care
  • A solid digital health infrastructure – Leveraging the leadership within the community and our partners, rather than creating another level of bureaucracy and management
  • A rich repository of senior-specific clinical data – Facilitating research, education and training of healthcare professionals; and supporting evidence-based best practices in the healthcare of seniors 
  • A respectful and caring experience for seniors and their families

Seniors UR Features

  • Medical Director and Advisory Board
  • Integrated complement of primary care and urgent care physicians, nurse practitioners, registered staff, administrative staff, students and volunteers
  • Rapid intake, triage assessment and registration
  • On site diagnostics with point-of-care blood work, x-ray and ultrasound
  • On site screening for gait, foot care, vision, hearing
  • Integrated primary care with scheduled/follow up visits  
  • Geriatric mental health support
  • Retail pharmacy available to clinic patients and the public 
  • Free parking
  • Post visit follow-up program ensures:
      • Patients are safe at home
      • Primary care physicians, specialists, emergency department, pharmacy and family are updated
      • Connections to ancillary services as necessary (i.e. home care, meals on wheels, physiotherapy, etc.)
  • Potential elements may include:
      • Telehealth capabilities for triage and consultation (including to seniors’ residences: retirement homes and long-term care)
      • Settlement services to ensure discharged patients return home safely
      • Student placements
      • Volunteer companions
      • Shuttle service

Independent Seniors Apartments and Locations

Each of our buildings offers an attractive apartment option for retirees who wish to live in a social setting that is safe, accessible and affordable. Residents are empowered to live independently, choosing and adding supports and services if and when they are needed. Seniors who reside in one of our buildings will afford themselves many unique opportunities:

  • Clustered care home care visits
  • Access to Seniors UR and pharmacy
  • 24-hour concierge desk monitoring building security and emergency response
  • Bistro – open daily and offering residents and their guests reasonably priced casual dining, take-out meals, a licensed bar and complimentary tea and coffee
  • Spa offering a full complement of health and beauty services
  • Activity room, available for exercise and communal activities
  • Co-operative social and emotional support among residents and community partners, e.g. Senior companion services

Lindsay Park MPP Touring the Seniors Urgency Clinic

Opening Fall 2020 at The Bartlett


550 Bond Street West, 

Oshawa, ON


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Opening May 2021 at The Middleton


558 Holland St. W.

Bradford, ON L3Z 2A4